Contact
Provider relations
Email:hhspartners@hennepin.us
Phone:612-348-4071
Fax:612-348-4592
Government Center
300 South 6th Street
Minneapolis, MN 55487-0175Business support
Health and human services partners
Find resources and supports for health and human services partners.
Learn about contract opportunities
Request For Proposals (RFP) materials are posted in the Hennepin County Supplier Portal. Providers will submit proposals via the Hennepin County Supplier Portal. Providers who do not already have a Supplier Portal account first need to register with the Supplier Portal in order to submit their application.
New providers who want a contract
Compete for a contract
- Read all documents posted with each opportunity to ensure that you meet requirements and qualifications.
- Review the contract requirements overview (PDF, 1MB) or watch the pre-contract requirement videos to understand the key contracting steps.
- Plan to attend a pre-proposal meeting if one is scheduled. Dates and times are announced online with the contract opportunity notice.
- Prepare and submit your proposal documents according to the posted requirements and before the deadline. Late submissions will not be considered.
How we assure fairness and quality
- Contracts are awarded using a competitive selection process.
- Award decisions are made by a committee.
- Each contract opportunity has its own timeline and requirements, which are posted online.
- There are no exceptions to documentation requirements and submission due dates.
- The county screens all potential vendors.
What to expect if you get a contract
A contract manager will be assigned to manage each contract and answer questions.
Providers are expected to comply with all requirements in their unique, signed contract. Some general reporting requirements are covered below and in this document. Contract requirements overview (PDF, 1MB).
Financial reporting requirements
Financial documents typically requested include:
- Independent audit reports and management letters
- Financial statements
- Agency wide and program-specific budgets
Performance measures
Contracts contain performance goals and require providers to routinely report their progress toward meeting those goals.
Providers who have a contract
Supporting providers in meeting county requirements
The county supports its contracted providers in a variety of ways to ensure a successful contracting experience.
A contract manager is assigned to manage each contract and answer questions. To find out who your contract manager is, call 612-348-4071.
Standards and policies are outlined in a human services and public health contracting guide (PDF, 1MB).
Educational video resources are available to help providers understand contract requirements and expectations.
Financial reporting
Financial documents typically requested include:
- Independent audit reports and management letters
- Financial statements
- Agency wide and program-specific budgets
A tailored Excel workbook (XLS, 1MB) is available for providers to adapt for their use when submitting budgets. For help adapting the workbook, contact your contract manager.
Performance measures
Contracts contain performance goals and require providers to routinely report their progress toward meeting those goals. Performance goals are designed in collaboration with providers to be SMART: specific, measurable, attainable, relevant and time-bound. For questions about performance goals or reporting, contact your contract manager.
Contract renewal
Before a contract expires, the county will evaluate the need to continue contracting for the service. If the county decides to renew a contract, the contract manager will send a request for contract renewal documents.
If the county decides to renew a contract, the provider will be asked to submit new documentation which may include:
- Service description narrative
- Current outcome and performance measurement criteria
- Agency wide and program-specific budgets, with substantiation
- Current board of directors
- Organization chart
- Board directive authorizing contract signatures
- Affirmative action documents
- Current and adequate insurance certificate of coverage
- Proof of tax exempt status
- Copies of current city, state or federal licenses, when applicable
- Job descriptions
- Staffing lists
Client information
The Minnesota Government Data Practices Act, Chapter 13 governs how client data are collected, created, stored, used and shared. It establishes requirements relating to public and individual rights to access government data. Learn more about the Minnesota Government Data Practices Act, Chapter 13.
Organizations that have a contract with the Human Services and Public Health Department are expected to follow all requirements about collecting, creating, storing and sharing client information. This includes giving a notice, sometimes referred to as a Tennessen Warning, to each client. The notice tells them about how their information will be shared and the possible consequences of not sharing information. Learn more about Tennessen Warnings.
Billing the Human Services and Public Health Department
Providers must bill for services according to the schedule and requirements established by the contract. Talk with your contract manager before you submit a bill, to make sure that your invoice contains all the required information. More information about invoices, payments and over payment collection can be found in the human services and public health contracting guide (PDF, 1MB).
Unless otherwise specified in your contract, submit an itemized invoice within 30 calendar days of the last day of each month in which you provided services or incurred expenses. Following this contract requirement will ensure maximum reimbursement for completed services.
Hennepin County Human Services and Public Health may refuse payment of late invoices in these cases:
- Invoices received after 90 calendar days form the last day of the month of service
- Invoices received after 90 days from the date the county is determined to be the payer of last resort
To determine if services are eligible for payment use our billing calculator (XLSX, 1MB).
Billing guidelines for all service authorized programs
If you need a service authorization to bill the Human Services and Public Health Department, authorized providers are expected to:
- Exhaust all third-party reimbursement from other sources of insurance
- Help clients to complete the steps to get medical assistance or other forms of insurance
- Ask clients to present their insurance cards at the point of service
- Run periodic checks with the state medical assistance MN-ITS system to identify changes to medical assistance coverage. When retroactive coverage for a date of service is identified, the provider must bill medical assistance and reimburse the county for any payment already made for the covered dates of service.
Check with your contract manager to determine if your contracted services are pre-authorized or post-authorized.
Billing guidelines for pre-authorized services
- Submit a new authorization form to the county. This is required before an invoice can be submitted. The form prompts the county to send the provider a notice of service authorization.
- Submit a change authorization request when clients experience a lapse or change in health insurance coverage.
- Submit an invoice to the county only after the provider has received a notice of service authorization with a service arrangement number. Additional information on preparing invoices can be found in the provider invoice and payment guide for pre-authorized services (PDF, 1MB).
Billing guidelines for post-authorized services
- Submit an insurance denial with clearly stated denial reasons when a client has private insurance that would typically cover the service. This is not necessary for services such as case management, which are not covered by the private insurance policy.
- Always use our invoice template (XLSX, 1MB) provided by your contract manager. Before submitting, verify that there is no third-party payer, and that service codes (and modifiers) and service rates are correct.
- Additional information on preparing invoices for children’s mental health service providers (PDF, 1MB).
Educational video resources
Learning about contract requirements and expectations
These playlists contain short educational videos to help current and potential contract partners understand the administrative and financial requirements of working with contract management services. The videos also cover best financial practices.
Pre-contract requirements: Key requirements before entering into a contract, including insurance, financial reporting, policies, and accounting practices.
New providers with contract: Contract term requirements including payment practices, invoice substantiation, invoice reviews and case file documentation.
Financial requirements for cost reimbursement contracts: Topics such as cost allocation, gift card and stipend distribution and other cost reimbursement practices.
Financial requirements for unit rate contracts: Topics such as eligibility, actual cost invoicing, authorized services and insurance billing for unit rate payment models.
Financial requirements for hybrid contracts: Financial practices and requirements for combined cost reimbursement and unit rate payment models.
Administrative requirements for contracting: Standard contracting requirements like Secretary of State registration, debarment status, affirmative action, signing authority and insurance.
Financial requirements for contracting: Financial expectations for allocation of program costs and preparing for audits.
Financial practices for contracting: Practices to stay organized and be prepared for invoicing and budgeting.
Contract documentation
Preparing contract documentation
Find additional information on contract requirements and instructions for assembling contract documentation in the contracting guide (PDF, 1MB).
Forms for contract documentation
Current contracted services
Hennepin County contracts with organizations to provide services that meet community needs and to administer federally funded and state funded programs. The State of Minnesota also contracts with service providers who provide specific services to Hennepin County residents. Find more information about contracting opportunities with the state.
Hennepin County contracts for many different types of services. Below is a summary of these services.
Services
Case management services
For mental health, children and family services, housing stability, and people with disabilities
Emergency shelter
For single adults, families, and youth
Employment services
Supported employment services, MFIP employment services, SNAP Employment and Training
Family/parenting development and therapy services
Parenting assessments, structured family therapy, functional family therapy, parenting support outreach
Housing services
Homelessness prevention and outreach, housing supports, rapid rehousing, supportive housing, and transitional housing
Mental health services
Children’s mental health therapeutic and support services, adult mobile diagnostic assessments
Public health outreach and education
Community outreach, home visits, sexual health education
Residential treatment services
Intensive residential treatment services for adults, crisis residential services, residential treatment for youth
School-based mental health services
Services for people with disabilities
Day training and habilitation, employment support, semi-independent living skills for people who are not receiving services through Home and Community-Based Services waivers
Services for people living with HIV/AIDS
Ryan White Part A and Part B services
Services for people with substance use disorder
Assessments, interventions, detoxification, and withdrawal management
Services for people impacted by domestic violence
Advocacy and counseling services for survivors, anger management classes for perpetrators
Transportation services
Program resources
Medical transportation
To become a county-approved medical transportation provider, providers work through the Medical Transportation Management firm. It manages and makes vendor selection decisions for the transportation services network that includes Hennepin County and seven other metro area counties. Medical Transportation Management
Services for seniors and persons with disabilities
Find services and training to help seniors and people with disabilities live in their communities as independently as possible.
Find resources for seniors and people with disabilities.
Home and community-based waiver services
The state enrolls new providers. County contracts are not needed. Some services require state licenses. View the state licensing requirements.
Find provider enrollment information on the Minnesota Department of Human Services website.
Disability waiver rate system
Find information on the disability waiver rate system and current rate frameworks on the Minnesota Department of Human Services website.
Client specific questions should go to individual case managers. For general questions, email county staff at hsph.cms.dwrs.database@hennepin.us.
Adult rehabilitation mental health services
To operate in the county, adult rehabilitation mental health services (ARMHS) providers must be certified by the Minnesota Department of Human Services (DHS).
DHS oversees the certification process, including application, training, and site visits inspections. See ARMHS certification information.
Hennepin County residents may contact any certified ARMHS provider in Hennepin County for services: ARMHS-certified provider directory
Children's mental health
Find information for providers in the resource section of children's mental health.
Children's mental health fax template for MA denials or lapses (DOCX, 1MB)
Contracted adult behavioral health case management
Find contact information for contracted adult behavioral health case management providers.
- Contract specific questions: Contact your assigned contract analyst
- Adult Mental Health Initiative (AMHI) questions: Email AMHI.team@hennepin.us
- Eligibility or social service questions: Call the provider line at 612-596-8500 or email socialservices@hennepin.us
Voluntary participation resources
Resources for working with people who are voluntarily participating in AMH-TCM (Adult Mental Health Targeted Case Management), ACT (Assertive Community Treatment), FACT (Forensic Assertive Community Treatment), RCS (Residential Crisis Services) and IRTS (Intensive Residential Treatment Services) with Hennepin County.
- Adult Case Management eForms Process and Procedure (PDF, 1MB)
- Adult Case Management Transfer Process and Procedure (PDF, 1MB)
- Information Disclosure NonEPIC/Tennessen Notice (PDF, 1MB)
-
Notice of Action DHS-4369-ENG
- More information about notice of action on the DHS page: CBSM - Notice of Action (state.mn.us)
Involuntary, civilly committed, or court ordered participation resources
Resources for working with people who are under court order, civilly committed, or involuntarily participating in Adult Mental Health Targeted Case Management (AMH-TCM) with Hennepin County.
- Adult Case Management Involuntary and Mentally Ill & Dangerous (MI&D) Process and Procedure (PDF, 1MB)
- Client is in jail and on CH commitment (DOC, 1MB)
- Supporting people in custody and civilly committed (DOCX, 1MB)
- Supporting voluntary people in custody (DOCX, 1MB)
- Uncompensated care request - Service Authorization for HennPay eForm
Adult mental health services e-file system
Adult mental health services is transitioning to an e-file system with the mental health district court. Some reports continue to be sent directly to the county attorney's office, and others are now submitted by e-file. Find out which reports can be e-filed in the commitment reference guide (XLSX, 1MB).
Review the civil commitment manual (PDF, 1MB).
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